Today special
Visit Us Today!
Experience our bonlt pizza hub at:
A6
maharani enclave , uttam nagar new delhi-110059
Operating Hours:
Monday – Friday: 11:00AM – 11:00PM
Saturday: 11:00AM – 11:00PM
Sunday: 11:00AM – 11:00PM
Contact Us:
Tel: 9717-809-410
Email:bonltpizzahub@gmail.com
Return & Refund Policy
1. Eligibility for Refunds or ReplacementsWe strive for perfection, but if we fall short, we will make it right. You are eligible for a replacement or refund in the following cases:
Incorrect Orders: You received an item different from what is listed on your receipt.
Missing Items: Part of your order was not delivered or handed to you.
Excessive Delay: For delivery, if the order arrives significantly past the estimated time (e.g., 60+ minutes late).
Vidio Proof: Need vidio proof of package while depakaging.
2. Non-Refundable SituationsTo prevent waste and ensure fairness, we cannot offer refunds for:
Personal Preference: Dissatisfaction based on individual taste or spice level preferences.
Change of Mind: Orders cancelled after food preparation has already begun.
Customer Error: Incorrect delivery addresses provided or failure to collect a mobile order.
Consumed Items: Items that have been more than 10% consumed or altered.
3. Timeframes for ClaimsQuality/Inaccuracy Claims: Must be reported within 1 hour of receipt for the best resolution.Billing/Technical Errors: Must be reported within 24–48 hours.
Privacy Policy
1. Information We CollectWe collect information to process your orders and improve your experience. This includes:Voluntary Data: Name, delivery address, email, and phone number provided during checkout or registration.
Transaction Data: Details of the products you purchase and payment method (processed securely via third-party gateways).
Automated Data: IP address, browser type, and device identifiers collected via cookies when you use our website or app.
Location Data: Real-time GPS data to assign delivery partners and provide local offers, collected only with your permission.
2. How We Use Your InformationYour data is used specifically to:Fulfill and deliver your orders.Send order updates via SMS or email.Provide customer support and resolve order issues.Send promotional offers (only if you have opted in).
3. Sharing Your InformationWe do not sell your personal information. We only share data with:Service Providers: Payment processors (e.g., Stripe, PayPal) and delivery partners who need your address and phone number to reach you.Legal Compliance: Government authorities if required by law or to protect against fraud.
4. Your Rights & ChoicesUnder privacy laws like GDPR or CCPA (depending on your location), you have the right to:
Access/Correct: Request a copy of your data or update inaccurate information.
Deletion: Request that we delete your personal data from our active systems.
Opt-Out: Unsubscribe from marketing emails at any time using the "unsubscribe" link in our messages.
5. Data SecurityWe implement industry-standard security measures, including SSL/TLS encryption for data transmission and restricted access to personal information. While we strive for absolute security, no method of electronic storage is 100% secure.6. Children’s PrivacyWe do not knowingly collect personal information from children under the age of 13 (or 16 in some regions) without verifiable parental consent.